Karachi Pakistan – Global Information Hub

Privacy Policy

Privacy Policy

Introduction

Welcome to https://flowers.karachi-pakistan.com (hereinafter referred to as “Flowers” or “we”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and disclosure of information from users accessing our website, applications, services, and products.

Scope

This policy covers all aspects of Flowers’ digital presence, including but not limited to:

  1. Our official website at https://flowers.karachi-pakistan.com.
  2. Mobile applications developed by Flowers.
  3. Online services offered through our platform.
  4. Interactions between users and Flowers via email, telephone, or text messages.

Please note that this policy does not extend to third-party platforms, applications, or services linked to ours but operated independently, each having their own privacy policies.

Processing Activities

This Privacy Policy guides your interactions when:

  1. You sign up and use our applications or services as an authorized user.
  2. You visit any website associated with this Privacy Statement.
  3. You subscribe to receive communications from Flowers, including newsletters, promotional emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various categories of personal data, which include:

  1. Account Information: Details related to your user account creation and maintenance, such as username, email address, and password hashes.
  2. Payment Information: Cardholder data, payment history, and billing addresses required for processing transactions.
  3. Financial Information: Data about your financial status, including income and transaction amounts, collected with your consent.
  4. Purchase Information: Details of products or services you have purchased from us, including order numbers and purchase dates.
  5. Mobile Device Identifiers: Unique identifiers like IP addresses, device types, and advertising IDs used for analytics and personalization.
  6. Location Data: Geographic coordinates captured when you use our location-based services.
  7. Feedback: Reviews, ratings, and comments provided by users to improve our products and services.
  8. Social Media Information: Data obtained from social media platforms when users choose to log in through these accounts.
  9. Product Information: Preferences, interactions, and reviews related to our products.

We gather this data through direct user input, automated systems (like cookies), and third-party sources who provide us with aggregated or de-identified information.

Cookies

Cookies are small text files stored on your device when you visit our website. We use cookies for:

  1. Strictly Necessary: Ensuring basic functionalities of the website, such as session management.
  2. Preference: Remembering user preferences and settings to enhance user experience.
  3. Analytics: Tracking website usage to understand user behavior and improve our services.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which non-essential cookies are set.

Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes. Once this period expires, we securely delete or anonymize the data to ensure privacy. Our retention periods vary based on legal obligations and business needs, including:

  1. Financial records: Typically 7 years post-termination of services.
  2. Purchase history: May be retained indefinitely for order fulfillment and fraud prevention.
  3. User preferences: Until the user requests deletion or deactivation.

Security Measures

We implement robust security measures to safeguard your personal data, including:

  1. Encryption: Using encryption protocols for data in transit and at rest to protect sensitive information.
  2. Secure Third-Party Processing: Engaging trusted third-party service providers who adhere to strict security standards.
  3. Access Controls: Restricting access to your data based on the ‘least privilege’ principle.
  4. Regular Audits: Conducting periodic security audits and penetration testing.

Children’s Privacy

Flowers does not intentionally collect or store personal data from children under 18 years of age. Our services are designed for a general audience, and we encourage parents and legal guardians to supervise their child’s online activities.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

  1. Access: Request access to the personal data we hold about you.
  2. Rectification: Ask for corrections if your data is inaccurate or incomplete.
  3. Erasure: Request the deletion of your data, subject to legal and legitimate business reasons for retention.
  4. Restriction: Limit our processing of your data in specific circumstances.
  5. Portability: Receive your personal data in a structured, commonly used format, and transfer it to another controller.
  6. Objection: Object to the processing of your data based on legitimate interests or for direct marketing purposes.
  7. Non-Discrimination: Assert your right not to be discriminated against for refusing to provide personal data.
  8. Appeals/Complaints: File appeals or complaints with our privacy team and relevant supervisory authorities.

To exercise any of these rights, please contact our Data Protection Officer using the details provided below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be prominently displayed on our website, and updated policy versions will be available upon request.

Contact Information

For any privacy-related inquiries, data subject requests, or feedback, please contact us:

We appreciate your trust in providing us with your personal data, and we are committed to maintaining the highest standards of data protection.